Walnut Hill Medical Center Only Hospital in Texas to Earn an Excellence Through Insight Award for Overall Emergency Department Patient Experience

Monday, July 20, 2015


 (Dallas, TX – July. 20, 2015) – Walnut Hill Medical Center (WHMC) was recently recognized with an Excellence through Insight award for “Overall Emergency Department Patient Experience” for Medium Sized hospitals by HealthStream, Inc. (NASDAQ:HSTM). Walnut Hill Medical Center is the only hospital in Texas to receive a HealthStream Excellence through Insight award for overall Emergency Department Patient Experience.

Walnut Hill Medical Center was awarded this honor for its commitment to excellence in patient care. To qualify for an award, a hospital must have been a patient experience –tracking client of HealthStream in 2014, scored in the 75th percentile or higher, and surveyed a minimum of 100 patients. WHMC was chosen for receiving the highest ratings in emergency department patient experience from among HealthStream’s clients, as well as exceeding industry standards.

HealthStream CEO Robert A. Frist, Jr. said, “We applaud Walnut Hill Medical Center’s high-level commitment to excellence in healthcare and are pleased to recognize their achievement through our presentation of an Excellence through Insight award.”

Walnut Hill Medical Center opened its doors on April 2nd, 2014 and partnered with HealthStream 3 months later in order to provide patients with the high quality care and customer service they deserve. Since starting the survey in July 2014, WHMC’s Emergency Department has been in the upper 90th percentile for patient experience every quarter.  

“It’s one thing to receive health care, it’s another to be truly cared for. In our hospital, patients are always the center of attention,” said Cory Countryman, CEO of Walnut Hill Medical Center. “I am proud of WHMC for receiving this prestigious honor from HealthStream. This hospital was built around the patient experience and this award proves we are creating an environment that is not only safe for the patient, but continuously improves our quality and service, keeping the focus on patient-centered care.”


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About Healthstream
HealthStream (NASDAQ: HSTM) is dedicated to improving patient outcomes through the development of healthcare organizations’ greatest asset: their people. Our unified suite is contracted by, collectively, over 4.4 million healthcare employees in the U.S. for workforce development, training & learning management, talent management, credentialing, privileging, provider enrollment, performance assessment, and managing simulation-based education programs. Our research solutions provide valuable insight to healthcare providers to meet HCAHPS requirements, improved the patient experience, engage their workforce, and enhance physician alignment. Based in Nashville, Tennessee, HealthStream has additional offices in San Diego, California, Laurel, Maryland, Brentwood, Tennessee, Pensacola, Florida, and Jericho, New York. For more information, please call 1-800-933-9293.


About Walnut Hill Medical Center: Walnut Hill Medical Center is a 100-bed, acute-care hospital for adults who seek uncompromising patient care from renowned physicians and a compassionate staff. Located in the heart of Dallas, we are the hospital that pledges to create superior outcomes and an unsurpassed patient experience as well as an enriching environment for team members. For more information about Walnut Hill Medical Center, go to WalnutHillMC.com. Connect with us through Facebook and LinkedIn.

For questions or inquiries about this press release please contact:

Natalie Weeks, 972.863.6004